Customer Service Training

At the Flybe Training Academy our experienced trainers can deliver a range of customer service and employee development courses to organisations and businesses in both aviation and non-aviation sectors. The majority of courses can be tailored to customer requirements.

Course Delivery Locations

All courses can be delivered at our Training Academy in Exeter, UK or at suitable customer facilities world wide. Our trainers are flexible and capable of travelling anywhere in the world - please contact us for more information.

Customer Focus

Foundations of Customer Service

Our highly regarded one day bespoke course, promotes a greater understanding of customer behaviours and encourages participants to identify the key factors that lead to customer satisfaction whilst focusing on customer service and the effect this has on company success.

Bespoke courses are available for group bookings (maximum of 10 people) and we are able to select existing modules to suit your exact requirements. We can include role plays that are specific to a particular working environment, changing the emphasis to suit your requirements and we can also include further modules on request. Please click here for course overview.


First Aid at Work

More information coming soon.


City and Guilds Award in Education and Training

More information coming soon.