Customer Service Training

All courses can be delivered at our Training Academy in Exeter, UK or at suitable customer facilities world wide. Our trainers are flexible and capable of travelling anywhere in the world - please contact us for more information.

This one day bespoke course promotes a greater understanding of customer behaviours and encourages participants to identify the key factors that lead to customer satisfaction whilst focusing on customer service and the effect this has on company success.

Bespoke courses are available for group bookings (maximum of 10 people) and we are able to select existing modules to suit your exact requirements. We can include role plays that are specific to a particular working environment, changing the emphasis to suit your requirements and we can also include further modules on request. For further information please click here.

The Flybe Training Academy now offers a new generic Customer Service training programme to help staff working in the hospitality, leisure, travel and tourism sector develop excellent customer service and 'sense of place' skills.

This one day generic course is highly interactive, uses up to date learning resources and moves at a pace that retains and stimulates the learner. It is suitable for all employees who come into contact with customers such as catering, leisure, reception, housekeeping, security, facility management and entertainment. Please contact us for more details.

This course enables delegates to confidently and effectively communicate with customers using the telephone. It is aimed at staff members who use the telephone frequently as part of their everyday duties, individuals who wish to improve their telephone skills and provide an excellent customer service and anyone who would like to increase their confidence to project a professional image when dealing with people by telephone.

Areas covered include: Understand the need for clear and concise understanding between all parties; Effective communication skills; The importance of listening; Effective questioning and listening skills; Handling difficult and/or angry callers; Delivering bad news and Call backs. Please contact us for more details.

A one day course designed to address obligations under the Disability Discriminations Act and EU1107 - Access to Air Travel for Disabled Persons.

Over the course of the day, participants will experience first-hand the difficulties faced by disabled people through a series of practical tasks. Participants are able to talk freely about their experiences, fears and concerns, whilst learning how to deliver good customer care to people with disabilities and reduced mobility. 

Please note we can deliver Disability Awareness and Equality Training to both aviation and non-aviation sectors.